Set Up a KDS Backup Printer
Set Up a KDS Backup Printer
KDS Backup Printing Overview
When the Toast system is offline, kitchen tickets for in-house orders will still display on your KDS device. If you want additional redundancy, you can choose to set up a backup printer for your KDS, but this is not needed for KDS Offline Mode to work.
If you already have printers configured for your prep stations, no further action is needed to set up backup printing. During a service outage, orders will automatically print from the printers instead of displaying on the corresponding KDS. |
KDS Backup Printer Configuration
- If you're setting up a new printer, make sure to install and use the workflow on your POS device to configure your printer.
- Then, in Toast Web, navigate to Kitchen > Kitchen stations > Prep stations.
- For each prep station, select the backup printer you would like to use under the Ticket Printer column.
- Then, uncheck the box for the Always Print Tickets column so the printer only prints tickets during the service outage. If you'd like the printer to print tickets during regular service in addition to the tickets appearing on the KDS, then check off the boxes in this column.
- Save and publish your changes.
Printer Troubleshooting
Unfortunately, printers can run into issues‌. If you're having trouble printing, here are 3 troubleshooting steps that solve most printer issues and can be done on the floor.
Always try these 3 steps FIRST:
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If the problem is not resolved, try these quick troubleshooting steps next:
Are you printing from a terminal? If so, make sure Wi-Fi is turned off.
Are you printing from a handheld device? If so, make sure you're on the correct Wi-Fi network.
Is your receipt printer printing blank slips? If so, make sure you're using the correct paper (see Printer Paper Rolls and Ink Ribbons) and it is installed properly. The printer paper may have been loaded backwards, so try making an adjustment.
Common printer issues:
What's Happening With the Printer | Causes | How to Fix |
Tickets aren't printing, or are printing to the wrong station | Power outage or disruption of power | Unplug both cables from the printer for 30 seconds and plug them back in. |
Blank tickets | Improper installation of paper | Reinstall your paper (see Printer Paper Rolls and Ink Ribbons) |
Recurring issues with a specific printer | Configuration issue in Toast Web | Confirm configuration (see Verifying Your Internet Connection) |
Print a Test Slip
If your printer is still not printing it is time to do some more investigating! Let's try printing a test slip.
Printing a test slip provides us with lots of information about your printer! Not only does it confirm your printer is on, your paper has been loaded correctly, and your printer is able to print physically, but it also gives us networking information about how your printer is connected to the internet.
Follow the directions in this Toast Central article, How to Print a Test Slip, and further diagnose why your printer is not printing.
More Help with Printer Troubleshooting
See an error code on your POS terminal regarding your printer or need more assistance with printer troubleshooting? Click on the printer below to get help.
| Toast Kitchen Printer |
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Epson Receipt Printer |
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